Is your PrestaShop online store experiencing errors, slow performance, outdated modules or issues with integrations? MARK-APP provides professional, personal and result-driven PrestaShop support. As a certified PrestaShop Expert, we have been assisting online stores since 2005 with technical support, maintenance, optimisation, custom development and troubleshooting.

Why choose MARK-APP for PrestaShop support?

Certified PrestaShop Expert with 20+ years of experience: direct communication with a specialist — no helpdesk, no waiting lines
Fast and effective problem-solving: we diagnose and resolve errors, bugs and performance issues
Maintenance and optimisation: updates, module management, performance improvements and SEO-related fixes
Custom development: integrations, API connections, custom modules, tailored features and theme modifications
Safe and controlled workflow: backups, staging environments, extensive testing and technical analysis

Common PrestaShop issues we resolve

500 errors and log file exceptions
Modules no longer functioning or causing conflicts
Slow loading times or poor Core Web Vitals
Payment or shipping modules not working properly
Errors after PHP or server upgrades
API, ERP, stock or logistic integrations that fail
Issues caused by automatic updates or failed upgrades — see our Webshop Migration service
Outdated themes or broken templates

Support for themes, templates and customisation

Many store owners run into issues when modifying their PrestaShop layout or theme. MARK-APP can:

design and implement a fully custom PrestaShop theme
update and modernise your existing theme
extend or customise Hummingbird or any other PrestaShop theme
apply consistent branding, styling and UX improvements

Whether you need a small improvement or a complete redesign, we deliver a professional and future-proof implementation tailored to your needs. View our full list of Services.

Our PrestaShop support workflow

To ensure safe and reliable results, MARK-APP always follows a structured and transparent workflow — you can view all our Services to get an overview.

Support steps

Analysis: a full technical scan of modules, theme, server and customisations
Issue identification: reviewing logs, error codes and configuration
Execution: solving the issue or implementing the required optimisation
Testing: on a secure staging environment when necessary
Validation: checking performance, stability and SEO impact
Aftercare: recommendations to prevent future issues

Maintenance and optimisation for PrestaShop

Besides support, we offer continuous maintenance to keep your store fast, secure and up-to-date.

Performance optimisation (speed, caching, server checks)
Database cleaning and optimisation
Module and theme updates
SEO improvements — see our SEO service
Security updates and vulnerability scans

Webshop migration to PrestaShop

If your business is moving platforms or needs a major overhaul, MARK-APP offers full PrestaShop webshop migration. Learn more on our Webshop Migration page.

Moving from WooCommerce, Magento or osCommerce to PrestaShop
Preserving SEO and functionality
Design, data transfer, module compatibility and launch readiness

SEO-safe PrestaShop support

Technical problems often negatively affect search rankings. That’s why we always check:

URL structure and indexability
Canonical tags and metadata
Structured data (rich snippets)
Broken links, 404s and redirects
Loading speed and Core Web Vitals

Recent support cases

Some recent examples of successful support work:

Fixing major performance bottlenecks in high-traffic stores
Resolving issues after PHP or server upgrades
Optimising PrestaShop 8 stores with the Hummingbird theme
Repairing database issues and missing tables
Restoring broken payment providers or API connections

Want to see which online stores we already support? Take a look at our PrestaShop client references or read more about MARK-APP as a PrestaShop Expert.

Need professional PrestaShop support?

Do you want reliable, fast and expert support for your PrestaShop store? Or are you looking for ongoing maintenance to keep your webshop performing at its best? Contact MARK-APP today — we're here to help.

Contact MARK-APP

PrestaShop Support